Joanne Fox Creations - Our terms & conditions

None of us like surprises and even though we all know terms and conditions are boring to read, please take the time to read through these.

1.0 Bookings:

All bookings must be paid in advance of the start date. If you wish to join a class less than 24 hours before the start please contact us first by sending an email to joannefoxcreations@gmail.com and we will do our best to fit you in subject to availability. Your place on the course cannot be guaranteed until full payment is received.

2.0 Payments:

Please note: We do not store or share any debit or credit card details or personal info with any 3rd party vendors.

We prefer you to make a booking using our online booking system which takes payments securely via PayPal. Please note that all bookings will be pending until funds have cleared. We accept the following payments:

• PayPal - Via our online booking system. You can also pay with a credit or debit card using PayPal's secure payment system without having to open a PayPal account.

• Bank transfers – Should you decide to send a bank transfer, please contact us on joannefoxcreations@gmail.com and we will provide you with our bank details. Please note that it could take up to 2-3 working days for your payment to clear. We would require your payment to be received at least 7 days before your class/workshop is due.

• Cash Payments – Cash payment can be made directly at our studio premises. We would require your payment to be received at least 7 days before your class/workshop is due. Your space will be booked only upon receiving your full payment.

3.0 Refund Policy

3.1 Changes or cancellations by you:

3.1a Group lessons

If you find yourself unable to attend your class and you inform us more than 10 days in advance, we can offer a refund minus 50% of your course fee for administration. Alternatively, you can keep the payment as a credit to book against any other JFC class/course or you can transfer to a future workshop free of charge. If cancellation is made within 10 days of your workshop, we are unable to offer a refund or move you to another class. However, you can always send a friend to take your place - just let us know of the name change.

3.1b Private lessons

All private lessons can be rescheduled if cancellation is made at least 48 hours prior to your class. If you cancel within 24 hours from your scheduled lesson, no changes or rescheduling will be offered. Please contact us at joannefoxcreations@gmail.com to inform us of any changes you may wish to make

3.1c Non-attendance

Non-attendance of classes due to illness or for personal or professional reasons does not provide the right to refunds, extra tuition or a transfer. However, in such an event we will consider all the circumstances and take such action that we consider to be fair and reasonable.

If you are signed up on a weekly course, where all classes are connected to make the one project and you miss a class, JFC will try offer you a replacement group lesson, if one is available before your next lesson. This is subject to space availability in the replacement class. However, if we are not running the same lessons, you may wish to take a private lesson, in addition to your course fee to catch up with your original group course.

Due to the special nature of our workshops and the very limited enrolment, we would advise you to check your diary carefully before you signing up for a class.

3.1d Running late

If you are running late for your lesson, you must inform us by phone before your lesson is due to begin. If you are more than 30 min late for your lesson, we reserve the right to cancel your attendance. As with the nature of a group classes, late arrivals will impact the progress of the rest in the class, so please aim to be on time.

Please arrive no more than 15 minutes prior to your lesson, if you arrive too early as you may interrupt another class.

3.2 Minimum class numbers

We require a minimum of 4 students to be booked for any class in order to proceed with this class/workshop. We may choose to run a class with less than 4 bookings, but we reserve the right to reschedule undersubscribed classes.

3.3 Cancellations by us

In the unlikely event when a class/workshop must be cancelled or postponed due to unavoidable circumstances or if a class is undersubscribed, we will give you a minimum of 24 hours’ notice. You will be offered an alternative date or credit for the same amount of money or refunds your payment. We will not be liable for any other costs, wasted travel or expenses that you may incur.

3.4 Class postponement

If a class is postponed for reasons which we are responsible, including tutor illness or shop closure due to other reasons out of our control, we will make every reasonable effort to reschedule the class or to add the missed hours onto the remaining course.

4.0 Requirements for participating in our classes, courses & workshops

4.1 Student ability/competency

JFC reserve the right to move students from a class if their sewing ability or technical sewing competence is not at the required level and would be such that it hinders the teaching and progress of other students. In such cases we would look to move the student to a class more suited to their current sewing level.

4.1 Student conduct

JFC requires students to conduct themselves in a reasonable and proper manner at all times. Substantial obstruction of, or substantial improper interference with, the functions, duties or activities of any student or member of staff will result in the student being asked to leave the class. We will not tolerate any violent, indecent, disorderly, threatening, intimidating or offensive behaviour or language towards staff or other students. Any such action will result in the student being asked to leave the class. and we reserve the right to cancel attendance of further classes in extreme cases.

4.2 Student health & safety

Students are asked to wear appropriate clothing and footwear to practical classes and use sharp tools in a safe and careful manner. Students who fail to comply with health and safety rules will be unable to participate in practical classes.